Shipping Information

Shipping Information – illumipup Shipping Information
At illumipup, we’re proud to offer FREE shipping on all orders!

Order Processing Times

Please allow 1–3 business days for us to process and dispatch your order after it’s placed. An order is considered dispatched once it’s handed to our shipping carrier and is on its way to your address. During peak periods and holidays, processing times may extend up to 7 business days.

Estimated Shipping Times

Once your order has been dispatched, delivery times will vary depending on your location.

  • United States: Estimated delivery in 7–12 business days

  • United Kingdom: Estimated delivery in 7–12 business days

  • Australia: Estimated delivery in 7–12 business days

  • International: Estimated delivery in 10–20 business days

Please note: Customs processing, peak periods, and carrier delays can sometimes extend these timeframes.

Order Changes and Accurate Shipping Details

Please double-check your shipping details at checkout to ensure they are complete and correct. Incomplete or incorrect addresses can delay processing or cause order cancellation.

If our system detects an address issue, we’ll email you within 3 business days to confirm your details. If we don’t receive a response, we reserve the right to cancel your order.

If you notice an error, email us at support@illumipup.com within 24 hours of placing your order. We’ll do our best to update it, but cannot guarantee changes after this window.

Delayed Delivery

We know timely delivery matters, and we aim to ship all orders as quickly as possible. However, delays can occur due to factors beyond our control, including:

  • Carrier delays

  • Severe weather

  • Customs inspections

  • Supply chain disruptions

We will keep you informed if any issues arise. Please note, illumipup is not liable for delays caused by external factors, but we’ll always assist however we can.

Lost or Stolen Packages

Once a package is with our shipping partners, it is outside of our direct control. If your package is lost or stolen:

  • Contact us at support@illumipup.comso we can assist.

  • Contact the shipping carrier to file a claim.

While illumipup is not responsible for lost or stolen packages, we’ll work with you and the carrier to resolve the issue. Replacements may be offered depending on the situation.

Shipping Policy Changes

illumipup may update this shipping policy at any time without prior notice. By placing an order, you agree to the terms of the current shipping policy. We encourage you to review this page before making a purchase.

If you have any questions about this policy, please contact us at support@illumipup.com.